Looking for Caregiver, or Caregiver App Support?

Please contact your Agency for any Caregiver Support needs. BlueSky can only support the Caregiver Mobile App.

BlueSky Mobile App is supported here! 

Please review the guide linked below, the video on this page, and reach out to your AGENCY REPRESENTATIVE directly if there are any further needs.

Note: When logging in the code is your agency company alias, and the name is the agency company name.

Helpful Resources

Caregiver Video Walkthrough Video (found below)

First-Time Login

  1. Caregiversmust have a username and password in their profile!

  2. If username and password do not work, check with your Recruiter to verify credentials and that the Login Allowed checkbox is checked in the system.  Also, Inactive status caregivers cannot login the app.

  3. Confirm you have downloaded the correct/most recent version of the mobile app.

  4. If they see the Credentials are Incorrect popup, it can mean one or more of the things below:

    1. The company code has been entered incorrectly.

    2. Their ​user ID ​has been entered incorrectly.

    3. Their password has been entered incorrectly.

  5. When talking to your Recruiter send a screenshot of the company name and code fields to confirm this is entered correctly. If you provide your caregiver user ID and password, your recruiter or account manager can test logging into the app on their phone. If your recruiter can login, but you cannot, you are entering something incorrectly.

  6. BlueSky Support will not provide support to caregivers. We cannot reset usernames, passwords, or check the Login Allowed checkbox in the caregiver profiles. 

Scheduling and Applying for Jobs

If you don’t see any jobs check the following:

  1. Click the Jobs icon and then pull down to refresh the screen.

    1. If #1 doesn’t work, click the three blue lines in the top right corner of the app, and then click the words Clear Cache. This will refresh the shift/job call out.

    2. If you’re actually scheduled to work any shifts in the upcoming week, there won’t be any open jobs for you to apply for. BlueSky doesn’t allow double-booking.

    3. If you know you should see a potential job, have your recruiter check the Degree and Specialty in your profile against the degree and specialty of shifts entered in BlueSky. If the degree and/or specialty do not match, there won’t be any open jobs for them to apply for.

  2. If you’re on a Contract in BlueSky and your recruiter or account manager haven’t pulled out the shifts from the contract, you will not see these in the Schedule screen. Shifts must be pulled from contracts in BlueSky before you can clock in/out of them.

App Performance and Data Refreshing

Caregivers do not have to delete and reinstall the app for issues such as logging in or seeing their scheduled shifts. Closing the app will refresh it. Instructions for different types of phones are below:

iPhone with home button:

  1. Double-press the Home button.

  2. Swipe side-to-side through your apps until you find BlueSkyMSS.

  3. Swipe up on BlueSkyMSS to close it.

iPhone X, XS, and 11 with no home button:

  1. On the Home screen of your phone or while in the BlueSkyMSS app, swipe up from the bottom of the screen and pause while still pressing the screen.

  2. When the App Switcher comes up, swipe left and right through the different app cards to find BlueSkyMSS.

  3. Use a quick swipe upwards to close the app.


  1. View the running apps on your device.

  2. Swipe up and down or left and right (depending on your phone) to find BlueSkyMSS.

  3. Swipe up on the app you want to close.

Mobile App Software Support

BlueSky can support the mobile app when the agency client contacts our technical support team. Direct to Caregiver support should be provided by the agency the caregiver is employed by. Please reach out to your agency representative if there are any issues with the mobile app.

You are appreciated!

Have you heard of our company brands?

BlueSky Synergy is the parent company and brand that manages BlueSky Medical Staffing Software (www.whatisbluesky.com), Nurse Backpack (www.nursebackpack.com) and RapidHire Tool (www.rapidhiretool.com)

BlueSky Medical Staffing Software is an applicant tracking system, vendor management system, staff scheduling system and invoice / payroll tool combined into one suite for the healthcare contingent labor management.  It benefits many industries and meets varying needs as well, solving a plethora of expensive operational problems in business and organizations.

BlueSky is the only healthcare-specific full lifecycle staffing software on the market for recruitment, front / back-office workflows, credentialing, automation, and vendor management.

Nurse Backpack is a free mobile application that enables professional credential management for end-users themselves.  Alerts, reminders, resume package building and sending is possible for free from the mobile app.  Built for nurses originally, substitute teachers, students, lifeguards and many other professionals also use the app for their license and credential management.

RapidHire Tool is our newest mobile-friendly web-based application for recruiters, primarily in the healthcare industry.  It allows customizable and accurate pay package calculations that managers can control, recruiters can access anywhere and expedites the entire offer process to increase SPEED in placements - something that can really harm a unit in need of nurses, and the agency filling the job order if not prompt enough!